PMO register · Book 3 of 3
RAID register · full.
Risks · Assumptions · Issues · Dependencies. One log. Sortable, filterable. The artefact a Series Seed investor asks to see first.
Live board Workstream ops Registers Steerco papers Scoping · CRM CRM · truth doc CRM · features map CRM design · Contact 360° Deal room Hardening backlog Learn (ADKAR) Framework
| ID | Type | Severity | WS | Title & mitigation | Owner | Status |
|---|---|---|---|---|---|---|
| R001 | Risk | Amber | WS4 | Fractional counsel engagement timing — must land by Steerco #3 Three candidates engaged early; recommendation tabled at Steerco #2 |
Carla (PMO) | Open |
| R002 | Risk | Amber | WS6 | Senior BDM appointment timing — Vertical-1 partner conversations dependent on BDM seat being filled PMO holds partner conversations until BDM appointed; shortlist narrowed at Steerco #2 |
Carla (PMO) | Open |
| A001 | Assumption | Green | WS7 | Series Seed close achievable in Aug 2026 raise window 4+ active investor conversations; pitch deck under fintech-operator review per Vol 1 Ch 8 |
Carla (CFO hat) | Monitoring |
| D001 | Dependency | Green | WS6 | WS4 partner MoU template required before Vertical-1 MoU can be drafted Counsel engagement at Steerco #3 unblocks MoU drafting by Steerco #4 |
Carla (PMO) | Open |
| I001 | Issue | Green | Cross | No issues open at engagement signing — |
— | Closed |
| A002 | Assumption | Green | WS1 | CAC ≤ $120 achievable in Vertical-1 across the Door-3 channel mix Baseline captured Steerco #2; channel mix re-optimised Steerco #4 if drift detected |
Corrina (WS1 Lead) | Monitoring |
| A003 | Assumption | Green | WS2 | BD lead embodiment: Mathew Punter (Phase 1 dual-hat with Founder) CRM demo + production build treat Matt as BD lead in Phase 1; Settings → Roles & Access allows reassignment to a dedicated BDM hire under Phase 2 without code change. |
Carla (WS2 Lead) | Monitoring |
| A004 | Assumption | Green | WS2 | Lifecycle stages default to Lead → MQL → SQL → Opp → Customer → Champion → At-risk → Churned Stages seeded as editable rows in config_lifecycle_stages; Corrina/Matt change names + ordering + transition rules via Settings → Lifecycle. No code change required. |
Carla (WS2 Lead) | Monitoring |
| A005 | Assumption | Green | WS2 | Owner assignment defaults to round-robin within role Settings → Lead Routing exposes round-robin / territory / capacity / manual; default seed is round-robin; switchable per role at any time. |
Carla (WS2 Lead) | Monitoring |
| A006 | Assumption | Amber | WS2 | Compliance gate default checklist: claims-substantiated · disclosure-present · brand-approved · legal-cleared Settings → Compliance Gates exposes per-asset-type checklist. Corrina + counsel ratify the production set at Steerco #3 before any /crm/* compliance gate goes live. Demo uses 4-default seed. |
Corrina (consulted) · Carla (accountable) | Open |
| A007 | Assumption | Amber | WS2 | Cooling-off period defaults to 14 days, vertical-agnostic Settings → Cooling-off exposes per-vertical / per-commission-type duration. Demo seeds 14 days flat; Matt ratifies vertical-specific durations at Steerco #3 before commission engine production cutover. |
Matt (consulted) · Carla (accountable) | Open |
| A008 | Assumption | Amber | WS2 | Commission base rate placeholder 10% until Matt-signed policy lands Settings → Commission Engine exposes per-vertical rate + tiered structure (volume / tenure / mix bonus). Demo seeds 10% flat placeholder. Production /me/commissions/* gated until Matt-signed policy is loaded into config_commission_policy. |
Matt (consulted) · Carla (accountable) | Open |
| A009 | Assumption | Green | WS2 | Payout schedule defaults to monthly, 15th of month Settings → Payouts exposes weekly / fortnightly / monthly / on-demand + minimum threshold + payment rails. Demo seeds monthly + 15th. |
Carla (WS2 Lead) | Monitoring |
| A010 | Assumption | Green | WS2 | Data retention defaults to 7 years (AU financial-services norm) Settings → Data Retention exposes soft-delete-to-hard-delete window + audit-log retention. Demo seeds 7 years per AU FS norm; counsel confirms at Steerco #3. |
Compliance (consulted) · Carla (accountable) | Monitoring |
| A011 | Assumption | Green | WS2 | GST treatment defaults to 10%, applied per AU GST rules on commission payouts Settings → Financial Defaults exposes GST rate + gross-up/inclusive/exclusive + PAYG withholding rules. Demo seeds 10%; counsel + accountant confirm at Steerco #3. |
Finance (consulted) · Carla (accountable) | Monitoring |
| A012 | Assumption | Green | WS2 | Approval chains: single sign-off < $10k · dual ≥ $10k · tri for compliance-rule changes Settings → Approval Chains exposes per-action sign-off thresholds. Demo seeds default. Production thresholds ratified by Matt at Steerco #3. |
Matt (consulted) · Carla (accountable) | Monitoring |
| A013 | Assumption | Green | WS2 | Working hours / SLA timers default to Mon-Fri 0900-1700 AEST/AEDT Settings → Working Hours exposes per-role SLA timers + AU public holiday calendar. Demo seeds AEST/AEDT business hours. |
Carla (WS2 Lead) | Monitoring |
| A014 | Assumption | Green | WS2 | Notifications default to all in-app on, email digest 0800 AEST daily Settings → Notifications exposes per-trigger email vs in-app + quiet hours + opt-out controls. Demo seeds digest cadence; members configure their own once /me/* is live. |
Carla (WS2 Lead) | Monitoring |
| A015 | Assumption | Amber | WS2 | Sales-internal + CS suite embodiers TBA until Phase 2 BAU hires Phase 1 demo uses TBA placeholders. Settings → Roles & Access allows assignment of real users to Sales / CS roles once Phase 2 BAU hires land. No code change. |
Carla (WS2 Lead) | Open |
| R003 | Risk | Amber | WS2 | Settings versioning + retroactive recalc risk on commission engine Commission policy changes must be effective-dated, never retroactive without explicit recalc approval. Historical commission records carry the policy-version they were calculated against. Dry-run preview before save shows "would change N commissions, total $X delta". |
Carla (WS2 Lead) | Open |
| R004 | Risk | Amber | WS2 | Misconfigured Settings could break commission engine or compliance gate Settings admin permission gated to specific roles (CFO + Compliance Officer). Financial-rule changes require dual sign-off. All changes audited with before/after diff. Recovery: every settings row versioned, one-click revert. |
Carla (WS2 Lead) | Open |
| D002 | Dependency | Amber | WS2 | Final commission policy from Matt before /me/commissions/* production cutover Demo seeds 10% placeholder. Production /me/commissions/* blocked until Matt-signed policy loaded into config_commission_policy. Settings → Commission Engine exposes the editor; Matt completes by Steerco #3. |
Matt (consulted) · Carla (accountable) | Open |
| D003 | Dependency | Amber | WS2 | AU regulatory clearance on member-side commission framing (AFSL / AUSTRAC / consumer law) Counsel-engaged sprint Steerco #2 → #3 covers AFSL applicability for referral payments, AUSTRAC AML/CTF for member payouts, ACL disclosure obligations. /me/commissions/* + /crm/compliance/* surfaces parameterised by counsel-ratified rules in Settings. |
Compliance (Pine Lawyers, consulted) · Carla (accountable) | Open |
| I001 | Issue | Amber | WS2 | Architectural pivot — /crm-demo/* must be a working CRM tool, not a styled walkthrough Decision D-PIVOT-CRM (Carla, 2026-06-24): /crm-demo/* refactored from visual narrative pages to a real three-pane CRM workspace backed by D1. New schema (migration 0003): contacts, deals, activities, tickets, notes, settings_rows. Sarah Chen + 24 demo contacts seeded. BD/Sales/CS/CMO workspaces share contact data so the cross-role thread is real, not narrated. Pipeline kanban actually drags; settings actually edit; cooling-off change actually propagates. Demo data only — /crm-demo/* gate held; /crm/* untouched. Resolves the risk Matt and Corrina decline sign-off on a visual mock. |
Carla (WS2 Lead) · Claude (build) | Open |
| A016 | Assumption | Green | WS2 | Demo data lives in D1 (not constants) but namespace stays /crm-demo/* Per D-PIVOT-CRM: D1 tables prefixed `demo_` (e.g. demo_contacts, demo_deals) — written/read by /crm-demo/* only. Real /crm/* namespace will use the same schema shape but un-prefixed tables, created only after D116 mechanical-build kickoff. Settings → Demo Reset surface (later) wipes demo_* on demand. |
Carla (WS2 Lead) | Open |
| A017 | Assumption | Green | WS2 | Wave 1 UAT scope = 4 workspaces walking Sarah-Chen end-to-end on real data Per D-PIVOT-CRM: BD (Matt) → Sales-internal → CS → CMO. One contact (Sarah Chen) progresses through all four workspaces; each role sees a real working surface (kanban, queue, account-health, dashboard) with data from the same D1 rows. Wave 2 + Wave 3 stubs hold their coming-soon state until Wave 1 is signed. |
Carla (WS2 Lead) · Matt + Corrina (UAT) | Open |
Showing 26 of 26 total items.